Support paths
General enquiries
Use this route for questions about services, product access, or information on the public website.
Service support
Use support when an existing team needs help with access, service continuity, or operational issues.
Urgent issues
For faster triage, include impact, affected service, and the approximate time the issue started.
Include these details
- Affected service or product surface
- Observed impact and approximate start time
- User or tenant context if relevant
- Any recent changes or rollout activity